How Do I ...
Following are answers to our most frequently asked questions (FAQs).
How do I get a library card?
Any Wisconsin resident is eligible for a library card. Photo ID and proof of address are required; if your current address does not match the address on your photo ID, you must also show proof of current address (a utility bill, personal check, or recently postmarked piece of mail).
Only a parent or guardian may apply for a library card on behalf of a child; the child does not need to be present. Those 16 years and older may apply for their own card.
Only a parent or guardian may apply for a library card on behalf of a child; the child does not need to be present. Those 16 years and older may apply for their own card.
How do I download or stream e-materials?
You will need a valid library card to download and stream ebooks, e-audiobooks, music, TV shows, movies, comics, and more. Feel free to bring your device to the library for assistance with creating accounts and borrowing electronic materials.
- Libby or Overdrive: The Libby and Overdrive apps both provide access to the Wisconsin Public Library Consortium of ebooks and e-audiobooks. Libby is the newest version of this app - we recommend trying Libby first! If you're using a Kindle product or PC, the classic version, Overdrive, will likely work better for you. Search the app store in your smartphone or tablet for Libby (or Overdrive) and follow the registration and log-in instructions - remember, you'll need a valid library card and PIN.
- hoopla: The hoopla app allows users to instantly stream and view ebooks, e-audiobooks, music, TV shows, movies, and comics - no holds lists or wait time! Download the hoopla app on your smartphone or tablet, or visit https://www.hoopladigital.com to create an account with your library card, PIN, and email address. Farnsworth Public Library patrons are allowed to stream four items from hoopla every calendar month.
How do I renew my library card?
Your library card will expire on your birthday each year. Please visit, call, or email the Library to confirm your contact information and renew your card for another year.
How do I change my PIN or add a PIN to my account?
Please visit, call, or email the Library to change your PIN or add one to your account.
You can also change your PIN at our InfoSoup online catalog.
You can also change your PIN at our InfoSoup online catalog.
- In the left navigation, click on “Library PIN.” This catalog only uses numbers. PINs should be a combination of 4-6 numbers.
- For security purposes, you will be asked to enter your current library PIN. If this is the first time changing your PIN, the original pin is defaulted to your birthday in MMDDYY format. If you forget your PIN, please contact the library for assistance.
- Once you’ve completed all fields, click Save.
How do I place a hold on library materials?
You can place a hold on any item in our catalog by logging into your Infosoup account at Catalog.InfoSoup.org/?section=home. After searching for your desired item, click "Place Hold", choose your pickup location, and click "Submit Hold."
You can also visit the library or call or email us and a librarian will be happy to add holds to your account for you.
You can also visit the library or call or email us and a librarian will be happy to add holds to your account for you.
How do I renew library materials?
You can renew items that you have checked out UNLESS there are additional holds on them. To renew items, log into your Infosoup account at Catalog.InfoSoup.org/?section=home. Then:
You can also visit the library or call or email us and a librarian will be happy to help you renew your items.
- Once you're logged into your account, you have the option of either clicking the down-arrow next to your name and clicking the Holds link under Account Activity - or simply clicking directly on your name – and clicking on Account Activity.
- Then click on the Loans option.
- To Renew an item, click the "Renew Loan" button, then click "OK." You will then see an update the "Due" and "Renewals To Date" fields.
You can also visit the library or call or email us and a librarian will be happy to help you renew your items.
How do I print at Florence County Library?
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Download Mobile Printing Instructions (Poster)
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